January 16, 2020

What to do in the event of a car accident?

A car accident can occur at any time. You have to react quickly and well, but you don’t always know how. Don’t worry! We give you the steps to follow to help you manage this difficult moment while keeping your cool, and some tips to ensure you get the best possible compensation for your car accident in Luxembourg.

A misjudged pole, a collision with a stationary vehicle or a pile-up... A car accident is always sudden, you are never prepared for it. What to do in these cases? Stay calm and follow our advice, step by step.

Of course, if there are serious injuries, the first thing to do is call an ambulance on 112. And to alert the police, who will draw up a report.

If the accident has caused damage, remember to firstly note the licence plate number of the other driver in case he or she decides to drive off. In Luxembourg, nearly 3,000 hit and run incidents are recorded every year!

1. Contact your insurer

As soon as you have dealt with any emergencies, call your insurer to let them know. Your insurer will advise you on the steps to take.

2. Fill in an accident report

Whether or not you believe you are responsible for the accident, whether or not there are injured, whether or not there are third parties involved, you will have to complete an accident report with the other person(s) involved. First, get to safety and make sure you don’t put other users at risk before you complete the report.

If there is no report or if the report is incorrectly completed, you may be less well compensated and within much longer time limits, or even not compensated at all. Always keep a clean accident report in your vehicle. 

In the event of a chain accident, fill in two reports: one with the driver in front of you and the other with the one behind you.

How to fill in an accident report?

A properly completed accident report guarantees you a quick and fair settlement. Our tips for completing it:

  • Check the documents: always ask to see an ID, a driver’s licence and the green card (insurance certificate) of the vehicle. Because the other driver may not be insured or have a driving licence.
  • Fill in the contact details of the persons involved, any witnesses, cars involved (registration number, make, etc.).
  • Be vigilant about which boxes you tick
  • Draw a clear and precise sketch
  • Do not acknowledge your liability: the insurance company or the court will decide
  • Take your time! Once signed, the report can no longer be modified
  • Ensure your report is signed by the other parties

In case of disagreement: under no circumstances sign the report and contact the police immediately. A signature means that you approve the information provided on the document.


Our form How to fill in an accident report

3. If necessary, get your vehicle repaired

If your vehicle is no longer in a fit state to be driven, you will have to organise it to be towed to a garage.

4. Submit your claim to your insurer as soon as possible

Don’t delay! Once duly completed and signed by the parties, your report must be sent to your insurer as soon as possible for compensation for property damage.

5. Obtain your insurer’s agreement before undertaking repairs

Contact your insurer before incurring any repair costs for your vehicle. You may not be compensated for them.

7 tips to secure your online payments
During this period of confinement, the shops are closed, but certain purchases are still important, even if they are not a “basic necessity” (books, clothing, etc.). Inevitably, we are turning to the internet and its online stores. But paying on the internet should not be done lightly! Scams, fraud and data hacking have become commonplace. Here are 7 rules for safe online payments.
If infected, what is the situation with medicis cover?
Due to the very rapid spread of COVID-19, Luxembourg’s government has taken a full range of steps to limit the number of infections in our country and in neighbouring countries. Nevertheless, due to the high level of contamination, no one is safe.
In view of the measures taken by the government to slow down the spread of the virus and to protect society’s most vulnerable people, Foyer’s management are doing everything possible to continue providing services to our clients, but only by telephone, post and online. Our branches and the service desks at the Head Office in Leudelange will no longer be receiving visitors and will be closed until further notice. From this point on, we invite all of our clients to contact their agent (by telephone or e-mail). Thank you for your understanding. At the same time, faced with this unprecedented situation, we have decided to cancel the waiting period for customers who took out medicis insurance before 20/03/2020. You’ll find the contact details for the Foyer agents in the “Agents” section. As a reminder, the instructions from the Health Ministry are published at https://msan.gouvernement.lu/en/dossiers/2020/corona-virus.html